1. Eligibility for Returns
     
    We accept returns within 3 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  2. Initiating a Return
     
    To initiate a return, please contact our customer support team at thecrewelsales@gmail.com or +91-7006932489. Provide your order number, a detailed reason for the return, and any relevant photos, if applicable.
  3. Return Shipping
     
    Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item.
  4. Refund Process
     
    Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7 days.
  5. Exchanges
     
    If you wish to exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to availability.
  6. Damaged or Defective Items
     
    If you receive a damaged or defective item, please contact us immediately within 12 Hrs. We will arrange for a replacement or refund, including any associated shipping costs.
  7. Cancellation of Orders
     
    Orders cannot be canceled once they have been processed or shipped. Please contact us as soon as possible if you need to cancel your order.
  8. Contact Information
     
    If you have any questions or concerns regarding our exchange and return policy, please contact our customer support team at thecrewelsales@gmail.com.
     
    Note: This exchange and return policy are subject to change without prior notice. Please check our website for the most up-to-date information.